Notting Hill Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Notting Hill Cleaners provides cleaning and related services to residential and commercial customers. By making a booking, accessing our services, or allowing our cleaners to attend your premises, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means any individual or business that requests or receives services from Notting Hill Cleaners.
Company, we, us or our means Notting Hill Cleaners, the provider of cleaning services.
Services means domestic or commercial cleaning and any related services provided by the Company as agreed with the Client.
Premises means the property or location where the Services are to be provided.
Cleaner means any employee, worker, or subcontractor engaged by the Company to perform the Services.
Agreement means the contract formed between the Client and the Company, incorporating these Terms and Conditions and any written confirmation of booking.
2. Scope of Services
The Company provides a range of cleaning services, including but not limited to regular domestic cleaning, deep cleaning, end of tenancy cleaning, office and commercial cleaning, and related tasks that may reasonably fall within general cleaning activities. The specific Services to be provided will be confirmed at the time of booking.
The Company reserves the right to decline requests that fall outside the scope of reasonable cleaning work, including tasks that may be unsafe, illegal, or unsuitable for our Cleaners, such as work at height beyond standard step ladders, exterior window cleaning above safe reach, or handling hazardous substances not supplied by the Company.
3. Booking Process
3.1 Bookings can be made by the Client through the Companys chosen booking methods, such as online forms or other communication channels as made available from time to time.
3.2 When making a booking, the Client must provide accurate and complete information, including the type of Premises, approximate size, requested Services, access details, and any particular requirements or sensitivities, such as the presence of pets or specific surfaces requiring specialist products.
3.3 All bookings are subject to availability and are not confirmed until the Client has received confirmation from the Company. The Company may provide an estimated arrival window for the Cleaner rather than a fixed time, subject to traffic and operational constraints.
3.4 The Company may request an initial visit or consultation for larger or more complex jobs, such as end of tenancy or commercial cleaning, to assess the Premises and confirm the price. Any quote provided following such an assessment will be based on the information and condition observed at the time.
4. Prices and Quotations
4.1 Prices for Services are generally based on an hourly rate or a fixed price for specific service types. The pricing structure will be communicated to the Client at the time of booking or prior to confirmation of the Agreement.
4.2 Any quotation provided by the Company is an estimate based on the information supplied by the Client or observed during a visit. If the actual condition of the Premises differs significantly from what was described or observed, or if additional tasks are requested, the Company may adjust the price accordingly and will seek the Clients agreement before proceeding beyond the original scope.
4.3 The Company reserves the right to review and amend its prices from time to time. For ongoing cleaning arrangements, any change in pricing will be communicated in advance and will apply to future bookings or service periods only.
5. Payments
5.1 The Client agrees to pay the full amount for the Services as set out in the booking confirmation or invoice. Payment terms will be communicated at the time of booking and may vary depending on the type and duration of the Services.
5.2 The Company may require payment in advance, a deposit, or card details to secure a booking. For regular cleaning, payment may be due on the day of service or within a specified period after each visit, as advised to the Client.
5.3 Payment methods accepted may include bank transfer, card payment, or other cashless methods as specified by the Company. The Company does not accept responsibility for cash payments handed directly to Cleaners unless this has been expressly authorised in writing.
5.4 Where payment is not received by the due date, the Company reserves the right to suspend or cancel future Services and may charge interest on overdue sums in accordance with applicable UK law. The Client will be responsible for any reasonable costs incurred by the Company in the recovery of unpaid amounts.
6. Access to the Premises
6.1 The Client is responsible for ensuring that the Cleaner has safe and reasonable access to the Premises at the agreed time. This may include arranging keys, access codes, parking permissions, or notifying building management or reception.
6.2 If the Cleaner is unable to gain access to the Premises at the scheduled time due to circumstances within the Clients control, the Company may charge a call-out fee or treat the booking as a late cancellation in accordance with the cancellation terms below.
6.3 The Client must ensure that the Premises are in a safe condition for cleaning and that any known risks, such as faulty electrics or broken fixtures, are disclosed in advance.
7. Cancellations and Amendments
7.1 The Client may cancel or amend a booking by providing notice to the Company. Specific notice periods may vary by service type, but as a general rule the Company requires reasonable notice prior to the scheduled start time.
7.2 If the Client cancels or significantly amends a booking with less than the required notice period, the Company reserves the right to charge a cancellation fee, up to a reasonable proportion or all of the expected service cost, particularly where the Cleaner cannot be allocated alternative work.
7.3 In the event of repeated short-notice cancellations or amendments by the Client, the Company may terminate any ongoing arrangement and decline further bookings.
7.4 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances such as staff illness, severe weather, transport disruptions, or other events beyond its control. In such cases, the Company will use reasonable efforts to notify the Client and to offer an alternative appointment. The Company shall not be liable for any loss incurred by the Client as a result of such cancellations, beyond refunding any amounts already paid for Services not delivered.
8. Client Obligations
8.1 The Client must provide accurate information when booking and update the Company of any changes that may affect the provision of Services.
8.2 The Client should secure and store any valuables and confidential documents prior to the Cleaners attendance. The Company does not accept responsibility for items left unsecured.
8.3 The Client must ensure that the Cleaner has access to basic amenities, including electricity, running water, and adequate lighting, and that any equipment provided by the Client is safe and in proper working order.
8.4 The Client agrees not to directly solicit or employ any Cleaner introduced by the Company to provide cleaning services on a private basis outside the Company, during the term of the Agreement and for a reasonable period thereafter. The Company reserves the right to charge an introduction fee where a Cleaner is engaged by the Client in breach of this obligation.
9. Provision of Cleaning Materials and Equipment
9.1 The Company may provide standard cleaning materials and equipment for the performance of the Services. Where the Client prefers or requires specific products to be used, they must supply such products and clearly instruct the Cleaner on their use.
9.2 The Company will not be liable for any damage or adverse effects caused by products supplied or specified by the Client, including specialist or non-standard cleaning agents.
10. Waste Handling and Regulations
10.1 The Company will dispose of general household waste generated during the cleaning process by placing it in the Clients designated bins or waste containers at the Premises.
10.2 The Company does not remove waste from the Premises off site unless expressly agreed as part of a separate arrangement and in compliance with applicable waste regulations. The Client remains responsible for ensuring that their household or commercial waste is collected by the relevant local authority or authorised waste carrier.
10.3 The Company will not handle or dispose of hazardous, clinical, chemical, or regulated waste, including but not limited to sharps, medical waste, industrial chemicals, asbestos, or materials contaminated with bodily fluids beyond normal domestic cleaning situations. If such waste is identified, the Cleaner may suspend work in the affected area and inform the Client.
10.4 The Client is responsible for informing the Company of any known contamination or special waste handling requirements at the Premises. Failure to do so may result in additional charges or termination of the Services for safety reasons.
11. Liability and Limitations
11.1 The Company will exercise reasonable care and skill in the provision of the Services. If the Client is dissatisfied with any aspect of the cleaning, they should notify the Company within a reasonable time, so that the Company may investigate and, where appropriate, arrange a re-clean of the affected areas.
11.2 The Companys liability for any loss or damage arising from the Services is limited to the value of the particular service visit or, where covered by insurance, the amount actually paid out by the insurer. The Company will not be liable for any indirect or consequential loss, loss of profit, or loss of opportunity suffered by the Client.
11.3 The Company will not be liable for normal wear and tear or for damage resulting from pre-existing defects, poor condition of surfaces or items, inadequate installation, or the use of equipment or products supplied by the Client.
11.4 The Client must remove fragile or high-value items from areas to be cleaned, or clearly inform the Cleaner of any items that require special care. The Company shall not be responsible for damage to items that are inherently fragile, unstable, or incorrectly assembled.
11.5 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under UK law.
12. Insurance
The Company aims to maintain appropriate insurance cover in respect of public liability and, where applicable, employers liability. Details of current insurance arrangements may be provided upon reasonable request. The existence of insurance does not extend or increase the Companys liability beyond the limits set out in these Terms and Conditions.
13. Complaints and Service Issues
The Company encourages Clients to report any concerns or complaints regarding the Services as soon as possible. Complaints should include details of the date of service, the Premises, and the nature of the issue. The Company will investigate complaints and, where appropriate, may offer a re-clean of the affected areas or another proportionate remedy. Any remedy will be at the Companys discretion, subject to applicable law.
14. Termination of Services
14.1 Either party may terminate an ongoing cleaning arrangement by giving reasonable notice to the other party, subject to any minimum term agreed in writing.
14.2 The Company may terminate or suspend Services immediately where the Cleaner faces abusive, unsafe, or inappropriate conditions at the Premises, where the Client persistently fails to pay, or where the Client is otherwise in material breach of these Terms and Conditions.
15. Data Protection and Privacy
The Company may collect and process personal data about Clients for the purposes of managing bookings, providing Services, processing payments, and maintaining records. The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to protect such data from unauthorised access or misuse.
16. Changes to These Terms
The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Client and will apply to future bookings and services. Continued use of the Services after such changes take effect will constitute acceptance of the updated terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
18.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that doing so does not materially reduce the level of service to the Client.
18.4 These Terms and Conditions, together with any written booking confirmation or service agreement, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous arrangements or understandings, whether written or oral.
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